Rental conditions
On-line booking
The booking will be valid upon payment of the 20% deposit. This 20% must be paid by credit/debit card by clicking "PAY" after submitting the booking form, or it can be paid by credit card by clicking the link sent to the customer's email along with the booking confirmation.
After the 20% payment, the customer will receive the "BOOKING CONFIRMATION" with the summary, instructions, and the link to complete the ONLINE CHECK-IN within the next 72 hours (3 days).
During the ONLINE CHECK-IN, the customer must select various options and confirm the rental payment.
Once the payment is confirmed, the Online CHECK-IN status will change to "OK," and the customer will receive the voucher containing all details, the exact motorcycle pick-up address with GPS coordinates, and all direct contact details to receive instructions, phone contacts, accessories, etc.
Payments
The payment for the booking will be made via credit/debit card for the deposit, and via bank transfer or credit/debit card for the remaining balance.
The customer will receive the IBAN/BIC/SWIFT after completing the online check-in.
Cancellation Policy
DEPOSIT
If you need to cancel your rental for any reason, you will not be entitled to a refund. However, you will receive a non-transferable voucher for the deposit amount paid in the driver's name, which can be used in the future to reschedule your rental with WBE RENT GROUP.
The deposit voucher can be redeemed for a booking at any of our pick-up locations.
RENTAL BALANCE
Under no circumstances will a refund be issued, but you will receive a voucher code to use toward your next rental.
Privacy
We receive, collect, and store any information you enter on our website or provide to us in any other way. We also collect the Internet Protocol (IP) address used to connect your computer to the Internet, login details, email address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), payment details (credit card information will be collected and stored by the payment provider STRIPE Inc.; we have no access to and cannot view any credit or debit card data used on our website), comments, feedback, product reviews, recommendations, and personal profiles.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, physical address, and email address. Your personal information will be used only for the specific reasons stated above.
We collect such personal and non-personal information, including document images and driver's licenses, for the following purposes:
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To provide and operate the Services;
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To provide ongoing customer assistance and technical support;
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To be able to contact our visitors and users with general or personalized service-related notices and promotional messages; to create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations, such as processing driver identification notifications to the DGT for traffic fines. All data and images necessary for driver identification before the relevant authorities will be stored behind a firewall, encrypted, and modified—especially photos—so they cannot be accessed or used by hackers.
Our company is hosted on the Wix.com and Aruba S.p.A. platforms. Wix.com and Aruba S.p.A. provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by STRIPE Inc. and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
If you do not want us to process your data anymore, please contact us at info@wellcomebikersespana.com or send mail to: WELLCOME BIKERS ESPANA SL, Calle Ponent 25, 03430, Onil, ALICANTE (SPAIN).
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at info@wellcomebikersespana.com or send a letter to: WELLCOME BIKERS ESPANA SL, Calle Ponent 25, 03430, Onil, ALICANTE (SPAIN).
Legal Notice
OWNERSHIP
WELLCOME BIKERS ESPAÑA S.L. with registered office at Calle Ponent 25, 03430, Onil, Spain, Tax Identification Number (CIF) B54838784, and contact email info@wellcomebikersespana.com, registered in the Mercantile Registry of Alicante, Volume 3832 General, Sheet 205, Page No. A-143508, 1st Registration dated February 5, 2015.
COPYRIGHT
All rights reserved by the owner. All texts, images, graphics, audio files, animation files, video files, and their arrangement on this website are subject to copyright and other forms of intellectual property protection. Copying for commercial use or distribution is prohibited, as is modification or use on other sites. This site may also contain images that are subject to third-party copyrights.
USER TRACKING
In addition to other methods, this site uses small pieces of text—called cookies—to collect data on how users interact with the website and its content. This data is used by the website operator to ensure that the website provides added value for visitors, for example, by delivering content tailored to user needs. To achieve this, we store the following cookies: session ID, performance, third-party performance, and personalization and functionality cookies. There is no adverse effect on user security or privacy. The information is not used to identify website users, nor is it used to collect individual user data.
LIABILITY
WELLCOME BIKERS ESPAÑA S.L. shall not be held liable for damages of any nature that may arise from the availability and technical continuity of the Website's operation. In particular, WELLCOME BIKERS ESPAÑA S.L. does not guarantee or assume responsibility that access to this Website will be uninterrupted or error-free. Under no circumstances will WELLCOME BIKERS ESPAÑA S.L. be liable for losses or damages of any kind arising from access to and use of the website, including, but not limited to, those caused to computer systems or caused by the introduction of viruses.
WELLCOME BIKERS ESPAÑA S.L. will not be responsible for damages caused by decisions made based on information disseminated through this platform, nor for any inaccuracies, omissions, or errors contained herein. Nor does it guarantee or assume responsibility that any information available on this Website exactly reproduces printed documents, nor will it be responsible for information disseminated by third parties in which it is cited as a source. Likewise, WELLCOME BIKERS ESPAÑA S.L. accepts no liability for damages of any kind that may arise from unauthorized third parties gaining knowledge of user data and their use of the Website.
WELLCOME BIKERS ESPAÑA S.L. is in no way responsible for the content, commercial activities, products, and services that may be viewed through electronic links, directly or indirectly, via this Website. WELLCOME BIKERS ESPAÑA S.L. shall under no circumstances be liable for the results obtained through such links or the consequences arising from user access to them.


